Support Center
Frequently Asked Questions
About Us
Who is Worldcasa and what is your mission?
Where is your furniture manufactured?
Where is your company based, and how can I contact customer service?
Delivery
Will I need to schedule a delivery appointment, or do I need to be home to receive it?
How long will it take to receive my order?
How can I track my shipment?
Do you offer In-Home Assembly or just Curbside Delivery?
Will my bundle arrive all together or in separate shipments?
Installation
Does the furniture require assembly? Is it difficult? Where can I find the installation instructions?
My Account
I forgot my password. How can I reset it?
How can I update my shipping address or billing information?
How do I unsubscribe from your marketing emails or newsletters?
How can I view my order history ?
Online Security for Orders
Is my credit card information secure when I order from your site?
Will I receive a confirmation email after placing my order securely?
Do my personal data be stored or shared with third parties?
Payment
What payment methods do you accept?
When will my credit card be charged?
Place an Order
Can I create an order without logging in?
Can I change or cancel my order after placing it?
How do I apply a discount code to my order?
Product Information
Is the wood surface treated to resist water rings, heat, and daily scratches?
How should I clean and maintain the wood surface to keep it looking new? Are there any specific cleaning products I should avoid ?
Return / Exchange / Warranty
What should I do if my product is past the warranty period?
Does my furniture come with a warranty?
What is your Return & Exchange Policy?
What should I do if my furniture arrives damaged or missing parts?
Store Locations
Do you have a physical showroom where I can see the furniture?